When you email a customer about an order through Shopify, the message is sent using your store’s Sender email. This customer-facing address appears in the From field of order notifications and other emails sent by your store.
Here’s how to change it—and what to know before doing so.
How to Change the Sender Email in Shopify
Follow these steps from your Shopify admin:
- Go to Settings.
- Select Notifications.
- Locate the Sender email section.
- Enter the email address you want customers to see.
- Click Save.
- Verify the new address or authenticate its domain if Shopify asks you to do so.
Once updated, Shopify will use the new sender address for customer-facing emails, including order confirmations and messages sent from an order page.
Can You Select a Different From Address for One Order?
Shopify does not currently provide a From-address selector when composing an individual order message.
The Sender email is a store-wide setting, so changing it affects other customer communications from your store—not only the message you are about to send.
If different departments need separate addresses, such as orders@example.com, support@example.com, and returns@example.com, you may need to send certain messages through your regular email provider or use a Shopify-compatible customer-support app.
Sender Email vs. Store Email
Shopify has two email settings that serve different purposes:
Sender email
The Sender email is visible to customers. Shopify uses it for:
- Messages sent to customers about their orders
- Automatic order notifications
- Order confirmation emails
- Certain marketing emails
- Replies and customer-facing communication
Store email
The Store email is primarily used for communication between Shopify and the store owner. Shopify might also send exported reports and account-related information to this address.
Changing the Store email under Settings → General does not necessarily change the From address customers see. To change the customer-facing address, update the Sender email under Settings → Notifications.
Why Does the Email Show “via shopifyemail.com”?
Shopify may rewrite the sender address or display “via shopifyemail.com” when the email domain hasn’t been properly authenticated.
For example, the customer might see an address resembling:
store+123@shopifyemail.com
This helps Shopify deliver the message while complying with email-provider requirements, but it doesn’t look as professional as an authenticated branded address.
For the best results, use an address associated with your store’s domain, such as:
orders@yourstore.com
Then authenticate the domain in Shopify.
How to Authenticate Your Shopify Sender Domain
If your domain is managed by a third-party provider, Shopify may ask you to add authentication records to its DNS settings.
To begin:
- Go to Settings → Notifications.
- Find the Sender email section.
- Select Email domain authentication or Authenticate your domain.
- Follow Shopify’s instructions to add the required CNAME records.
- Add or confirm the appropriate DMARC record.
- Allow time for the changes to be verified.
Authentication helps prove that Shopify has permission to send email using your domain. It can improve deliverability, reduce the chance of messages being marked as spam, and remove the “via shopifyemail.com” label in supported inboxes.
What Email Address Should You Use?
A branded domain address is usually the best choice. Good options include:
orders@yourstore.comsupport@yourstore.comhelp@yourstore.comhello@yourstore.com
Avoid no-reply addresses when possible. Customers often respond directly to order emails when they have questions, and some email providers may treat no-reply-style addresses less favorably.
Make sure replies reach an inbox that your team actively monitors.
How to Contact a Customer About a Shopify Order
After configuring the Sender email, you can message a customer directly from their order:
- Open Orders in your Shopify admin.
- Select the relevant order.
- Find the Contact section.
- Click the customer’s email address.
- Write your message.
- Click Review email.
- Check the content, then select Send notification.
The message will use your store’s configured Sender email. Shopify’s order-message window does not let you override the From address for that individual email.
Frequently Asked Questions
Can I change the From email while composing a Shopify order message?
No. Shopify uses the store-wide Sender email configured under Settings → Notifications.
Will changing the Sender email affect order confirmations?
Yes. The Sender email is used for order confirmations, automatic notifications, and other customer-facing store emails.
Can I use a Gmail address?
You can, but recipients might see “via shopifyemail.com,” and the presentation may be less professional. A properly authenticated address using your store’s domain is generally preferable.
Do I need email hosting?
Email forwarding can receive replies at a branded address, but full email hosting is generally required if you want to compose and send ordinary emails directly from that branded mailbox outside Shopify.
Why is Shopify replacing my sender address?
Shopify may rewrite the address when the sending domain isn’t authenticated or doesn’t meet current email-security requirements.
Final Takeaway
To change the From email for Shopify order messages, go to Settings → Notifications → Sender email. Remember that this is a store-wide setting rather than a per-message option.
For a professional appearance and better deliverability, use a monitored email address on your store’s domain and complete Shopify’s domain-authentication process.
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