If you’re facing the issue where your preferred Facebook page isn’t showing up while setting up a third-party app or SaaS product integrated with Facebook, don’t worry. This is a common problem, but the good news is it’s easy to fix! Follow the steps below to resolve the issue and successfully reconnect your Facebook page to your app.
Step-by-Step Guide to Resolve Facebook Page Visibility Issues:
1. Go to Facebook
Open your web browser and log into your Facebook account.
2. Go to Your Profile Picture in the Upper Right
In the upper-right corner of the Facebook page, click on your profile picture (or the small downward arrow next to it).
3. Access Settings and Privacy
From the dropdown menu, select Settings & Privacy.
4. Navigate to Settings
After selecting “Settings & Privacy,” click on Settings from the expanded menu.
5. Select ‘Business Integrations’ on the Left
On the left-hand side of the settings page, scroll down and click on Business Integrations. This will show all third-party apps and services that are integrated with your Facebook account.
6. Find the App and Select ‘Remove’
Look through the list of apps and integrations to find the third-party app or SaaS product that is causing the issue. Once you find it, click Remove next to the app. This will disconnect the app from your Facebook account.
7. Go Back to the App/SaaS Product and Reconnect with Facebook
After removing the integration, return to the third-party app or SaaS product. You’ll need to reconnect your Facebook account by following the app’s Facebook login process.
8. Edit Access During Reconnection
As you reconnect, a prompt should appear asking for permissions and access settings. Click on Edit Access to configure which Facebook pages you want to connect.
9. Deselect Unwanted Pages
In the “Edit Access” menu, you’ll see a list of Facebook pages that the app is requesting access to. Deselect any pages you do not wish to connect to this third-party app. Make sure only the page you want to integrate with the app is selected.
10. Hit Save
After adjusting the page access settings, click Save to confirm your choices.
11. Your Preferred Facebook Page Should Now Appear
With the settings saved, go back to the app or SaaS product and continue the setup process. Your preferred Facebook page should now appear as an option when setting up the app with Facebook.
Why This Works
When a third-party app or SaaS product is connected to your Facebook account, it often accesses multiple pages and permissions associated with your account. If you’re facing issues with a page not appearing, it’s likely because the app hasn’t been given proper access to that specific page. By removing and reconnecting the app, and then carefully editing the access settings, you ensure that only the pages you want to link are selected, fixing the visibility issue.
Additional Tips:
- Clear Cache: If you continue to have issues after following these steps, try clearing your browser cache or using a different browser to avoid potential conflicts.
- Check Admin Rights: Make sure you have admin rights on the Facebook page you’re trying to connect. If you’re not an admin, you might not have the proper permissions to link the page to the app.
- Update Facebook App: If you’re using the Facebook app on mobile, ensure it’s up to date as older versions may cause issues with integrations.
By following these simple steps, you should be able to reconnect your Facebook page to the third-party app or SaaS product, ensuring smoother business operations and better integration management.