Want to change the email address customers see on WooCommerce order confirmations, invoices and shipping updates? You can update the sender directly in WooCommerce, but an SMTP plugin may override it. Here’s how to configure and test the correct address.
How to Change the From Email Address in WooCommerce
- Log in to your WordPress dashboard.
- Go to WooCommerce → Settings → Emails.
- Find Email sender options (the location may vary by WooCommerce version).
- Update the From name to your store name and the From address to an address such as orders@yourdomain.com.
- Click Save changes.
The new address should appear on WooCommerce transactional messages unless another email plugin or provider overrides it.
Change the WooCommerce From Email With WP Mail SMTP
When using WP Mail SMTP, visit WP Mail SMTP → Settings → General and review the From Email and Force From Email settings.
- Force From Email enabled: WP Mail SMTP attempts to override sender addresses specified by WooCommerce and other WordPress plugins.
- Force From Email disabled: WooCommerce can specify its own From address, subject to your mail provider’s restrictions.
Save your settings and verify the new sender address with your SMTP or transactional email provider. Services such as Brevo or SendGrid may require domain authentication or sender verification.
Can WooCommerce Use a Different From Address Than Other WordPress Emails?
Yes, if your email configuration supports it. For example, you might use orders@yourdomain.com for WooCommerce, contact@yourdomain.com for contact forms and admin@yourdomain.com for general WordPress notifications.
Disable global sender overrides where appropriate, configure each plugin’s sender settings, and confirm that your email service authorizes each address. More complex configurations may require conditional routing or custom code.
Why Is WooCommerce Still Sending From the Old Address?
WP Mail SMTP Is Overriding the Sender
Check whether Force From Email is enabled. If so, the SMTP plugin’s configured sender may replace WooCommerce’s setting.
The New Sender Is Not Verified
Your provider may reject or rewrite messages from unverified addresses. Authenticate your domain and authorize the sender.
Another Email Plugin Controls Notifications
Check transactional email services and WooCommerce email customization plugins for separate sender settings.
Domain Authentication Is Missing
Review your domain’s SPF, DKIM and DMARC records. These help receiving servers validate your email and can improve deliverability.
How to Test Your WooCommerce Sender Email
First, use WP Mail SMTP → Tools → Email Test to verify that WordPress can send email. However, this test may use WP Mail SMTP’s sender rather than WooCommerce’s.
For a more reliable WooCommerce-specific check, place a test order using an appropriate test payment method. Open the order confirmation email and inspect the sender name and address.
Best Practices for WooCommerce Email Delivery
- Use a professional email address on your store’s domain.
- Verify the sender with your email delivery provider.
- Configure SPF, DKIM and DMARC correctly.
- Test order confirmations and shipping notifications regularly.
- Monitor email delivery failures and spam placement.
Frequently Asked Questions
Where do I change the From email in WooCommerce?
Go to WooCommerce → Settings → Emails and update the email sender options.
Can WooCommerce use a different sender email than WordPress?
Yes, provided an SMTP plugin does not force a global sender and your email provider allows the address.
Why does WooCommerce show the wrong sender email?
Common causes include a forced SMTP sender, unverified address or another email plugin overriding WooCommerce.
Can I use Gmail as the WooCommerce sender?
Some authenticated configurations support it, but a verified address at your store’s own domain is generally preferable.
Does changing the From email affect existing orders?
No. It changes outgoing sender information, not order records or customer payment details.
Do I need an SMTP plugin?
Not strictly, but authenticated SMTP or API-based delivery is recommended for reliable transactional emails.
Final Thoughts
To change the From email address in WooCommerce, start with WooCommerce → Settings → Emails. If the old address persists, review WP Mail SMTP’s Force From Email setting, verify your sender and test a real WooCommerce notification.