Surveys are a vital tool for gathering insights, especially in healthcare and service industries where understanding user or patient feedback is essential. If you’re looking to create a survey in HubSpot that includes a pain scale or similar sentiment measurement, follow this step-by-step guide.
Step-by-Step: Creating a Custom HubSpot Survey with a Pain Scale
1. Log in to HubSpot
Begin by signing into your HubSpot account using your credentials.
2. Navigate to Automation > Surveys
From the main dashboard, head to the top menu and select Automation, then click on Surveys.
3. Start a New Survey
Click the Create Survey button located in the upper-right corner.
4. Choose Survey Type
Select Custom Survey, then click Next to proceed.
5. Select Distribution Method
Opt for Shareable link and then click Create. This option gives you a survey link that you can share across platforms such as emails, websites, or messaging services.
6. Add a Pain Scale Using the Sentiment Question Type
On the left sidebar, under Question Types, drag and drop the Sentiment question into your form. This allows respondents to rate how they feel—ideal for pain scale scenarios.
7. Enter Your Pain Scale Question
In the question field, type something like:
“On a scale of 1 to 10, how would you rate your current level of pain or discomfort?”
8. Add Additional Questions as Needed
You can continue building your survey by dragging in other question types such as text fields, multiple choice, or rating scales to collect more detailed feedback.
9. Review and Finalize
Once you’ve finished building your survey, click Review and Publish.
10. Final Warning Before Publishing
Note: Once you publish the survey, you won’t be able to go back and edit or add new questions. Be sure everything is finalized.
11. Publish the Survey
Click Publish to make your survey live.
12. Share Your Survey
Copy the generated link and paste it into your desired communication channel—this could be an Eventbrite post-event email, a text message, or a website popup.
Using HubSpot’s custom survey tool with a sentiment scale is a simple and effective way to capture subjective data like pain levels or emotional states. With this guide, you can quickly deploy surveys tailored to your audience while ensuring high-quality feedback collection.